Getting help with Prophecy

You can get help with Prophecy whether you're evaluating the platform or running it in production. Support options include community channels, direct assistance, and our customer support portal.

Support for trial users

If you're exploring Prophecy during a free trial, the following resources can help you get started.

• Ask questions in the #support Slack channel. Our team and other users are available to help. Join the Slack community.
• Schedule time with a Prophecy expert to see the platform in action. Request a demo.

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If you have trouble accessing the Slack community, contact sales@prophecy.io.

Support for existing customers

If you are a Prophecy customer, use the support portal for tailored assistance and troubleshooting. Go to Support Portal.

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If you can't access the portal, contact support@prophecy.io for help.

Include diagnostics when reporting issues

To help our team investigate and resolve your issue faster, include relevant logs and configuration details. Use the table below to find what information to collect based on your issue:

Issue	What to include
Can't attach pipeline to cluster	Connection logs from Prophecy, Spark cluster configuration, and connectivity check results.
Pipeline fails during execution	Pipeline logs, Spark configuration, and connectivity check results.
Spark application errors	Pipeline logs and Spark driver logs.