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Getting help with Prophecy

At Prophecy, we're dedicated to ensuring you have the support you need, whether you're exploring our platform during a trial or you're one of our valued customers.

For Trial Users​

  • Get Trial Support in Slack: Have questions during your trial? Join the conversation in the #support channel on our Slack community. Our dynamic community is here to assist you. Join #support on Slack.
  • If you'd like to see Prophecy in action, sign up here for a live demo with our incredible team.
  • If you're a Trial customer and unable to signup for our Slack Community, please reach out to Sales@Prophecy.io for quick assistance.

For Existing Customers​

  • Log a Ticket in the Support Portal: For our existing customers, the Customer Support Portal is your hub for logging tickets and getting personalized assistance. Log in to the Support Portal here.
  • Trouble Logging In? If you're encountering issues accessing the Customer Support Portal, don't worry. Please reach out to Support@Prophecy.io, and we'll get you back on track!

Send details​

To assist with resolving an issue, gather logs and configurations from your Prophecy and Spark environments and send them to our Support team. Review the table below to learn which items to send in the Support Portal according to your use case.

IssueInfo to Send
General Prophecy issuesProphecy's support team can access Prophecy logs directly for customers using the SaaS platform. If you have self-managed Prophecy, please provide Prophecy logs from the admin page.
Attaching a Pipeline to a Spark clusterConnection logs from Prophecy, Spark cluster configuration and connectivity check.
Running a PipelineProphecy Pipeline logs, Spark cluster configuration and connectivity check.
Spark application issuesProphecy Pipeline logs and Spark Driver logs.